Study Hub Loughrea respects your privacy as a visitor to this website. The following policy explains what data we collect, how we collect it and what we do with this data.
Who we are
Our website address is: https://studyhubloughrea.ie.
What personal data we collect and why we collect it
Cookies
Cookies are small text files generated by your web browser when you visit a website. Your web browser (such as Internet Explorer, Mozilla Firefox, Safari or Google Chrome) then sends these cookies back to the website or application on each subsequent visit so that they can recognise you and remember things like user preferences. By continuing to use our website without changing the settings, you are agreeing to our use of cookies.
All browsers will let users monitor cookies and delete them on an individual basis, block third party cookies, block cookies from particular sites, block all cookies from being set and delete all cookies when closing the browser. To find out how to monitor or block cookies, visit the “Help” or “Settings” menu on your browser.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Analytics
We do not use Google Analytics cookies on this website.
Shop
We collect information about you during the checkout process on our store.
While you visit our site, we will track Products you’ve viewed. We will use this to, for example, show you products you’ve recently viewed
Cookies
We use cookies to keep track of basket contents while you’re browsing our site.
Registration
When you order from us, we’ll ask you to provide information including your name, billing address, email address and phone number. Your personal data will be used to support your experience throughout this website. We will:
Send you information about your account and order
Respond to your requests, including refunds and complaints
Process payments and prevent fraud
Improve our store offerings
Checkout
Your personal data will be used to process your order and support your experience throughout this website.
Reviews
We will store reviews, if you choose to leave them.
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
Order information like what was purchased, when it was purchased and where it should be sent
Customer information like your name, email address, and billing information.
Our team members have access to this information to help fulfil orders, process refunds and support you.
Stripe Payments
We accept payments through Stripe. When processing payments, some of your data will be passed to Stripe, including information required to process or support the payment, such as the purchase total and billing information. For more information, please consult the Stripe Privacy Policy.
Who we share your data with
We do not share personal details with any external third party.
How long we retain your data
Cookies set during a first visit will last between the duration of a session to a year, depending on the type of cookie stored (session, persistent or third-party). If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
Orders
- We retain personal data relating to pending orders (unpaid or abandoned) for a duration of two weeks.
- We retain personal data relating to failed orders (unpaid or abandoned) for a duration of two weeks.
- We retain personal data relating to cancelled orders (by the customer or the shop owner) for a duration of one month.
- We retain personal data relating to completed orders for a duration of six months.
What rights you have over your data
You can request at any time that we erase personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
We do not share personal details with any external third party.
[Rev.2 last updated 10th October 2018]